FAQs

Let us know you'd like an account and we will send you a short form to complete 

No.  You have the choice of paying Pro Forma ie before the order is placed or setting up an account

Yes - there is a choice of fabrics available which comply with Crib 7 (see Fabric section) or we can add an extra interliner to a Crib 5 fabric

No. We will manufacture chairs in any suitable fabric. If there is a fabric you particularly want to use, that you have seen elsewhere let us know what it is called and we can provide a quote and source it for you.

You can choose whatever fabric you like but the most popular fabrics are here on the website.  The website fabrics and the selection on our downloadable fabric sheet are all allocated to a price band which then determines the price for each piece of furniture. Our sales office can send you swatch cards which are clearly labelled with the fabric's price band and technical specifications sales@craftworkupholstery.com or 0113 290 7939

Yes. All our chairs are manufactured to order using fabrics chosen by you - the selection of fabrics on the website are the most popular ones.

All so called waterproof  vinyls and fabrics will eventually let standing water soak through them but are waterproof for relatively short wetting periods.  It is worth bearing in mind that even if a chair is upholstered in a waterproof fabric, seams can never be fully waterproof

This depends on the environment you’re furnishing. Vinyl is easier to clean and harder wearing but can look more institutional - having said that, there are now several very innovative vinyls available which have patterns and textures. Faux leathers provide the performance of a vinyl but are more homely looking. Modern healthcare fabrics come in a wide range of modern designs and are back coated to make them waterproof so these are also practical

All furniture leaving our site is inspected. It is then covered with a protective layer and loaded by our own experienced  transport team to avoid any damage during delivery.

Representative samples of all our healthcare furniture have been tested for strength and stability by ‘The Furniture Industry Research Association’ (FIRA) to BS EN 15373: 2007 levels 2 and 3. This ensures that all our furniture is suitable for severe contract use.

Yes, we are accredited to ISO 9000 : 2015 for the ‘design, manufacture and supply of fine contract furniture’

We polish to Severe Contract standard as defined by BS6250. This requires the application of 3-4 coats of lacquer following hand staining. The result is an extremely hard protective layer giving years of good looks in the contract environment.

We also use an anti-microbial polish called Medicote on all our healthcare furniture. This resists the spread of infection in both a healthcare and hotel environment.

Under BS7176 most public areas are classed as medium hazard and require furniture that has been tested under BS5852 to ‘crib 5’ fire retardancy.  All of our healthcare furniture complies with this requirement and is clearly labelled as suitable for medium hazard areas. Full certification of fabrics and foams is available if required

Yes. We offer either standard wood shades click here – or we can colour match to any sample you provide for a small additional charge

I’m afraid not. All our furniture is manufactured from European hardwoods from sustainable sources. Mostly this is beech, but we also use ash, sycamore and birch

Most of our chairs can be supplied with seat heights between 410 – 510mm. Seat heights are clearly marked on the website and on our literature, but if there is a chair you like, that does not have the seat height you require, it’s always worth checking with our sales office to see if it can be modified sales@craftworkupholstery.com or calling 0113 290 7939

For large projects we are happy to manufacture bespoke furniture to your drawings or sketch.

We are also happy to modify any of our existing range to suit your particular requirements. Changes in leg type, foam or fibre, specification, lumbar support, strapping, seat height etc are all easily carried out with little additional cost and for products in small quantities

We have a number of budget chairs held in stock for quick delivery - click Special Offers to see details . 

Yes we do.

We deliver to the whole of mainland UK but please note that deliveries to Cornwall, the Far North of Scotland and any delivery involving a ferry crossing will incur additional charges - click Delivery Information to see more details. Further details are available from our sales office sales@craftworkupholstery.com or 0113 290 7939

This depends on what you have arranged with us prior to delivery. Our standard delivery service is to take the furniture into the nearest downstairs room of the property. This is the basis on which we normally quote, but two other options are available:

If the order is large then we can offer a discount if you want us to deliver on a tailgate basis. This is where there is only one driver making the delivery  who can help your team unload, but he does not carry furniture into the premises. This can be useful on large projects where there is a team on site 

At the other end of the scale we also offer a placement service where we put the furniture in the correct room, remove all the packaging and brush down the fabric. There is a small additional cost for this service which assumes there is ready access to the building and that the lifts are working

If the value of your order is high then we can offer a ‘date specific delivery’ at the time of order - please ask our sales office for further information by emailing sales@craftworkupholstery.com or calling 0113 290 7939

Furniture deliveries are made between 8.00am and 6.00pm

We acknowledge all our orders so you can check that all the details are correct. A few days before delivery we will give you a call and tell you the day of the delivery. If this isn’t convenient we can reschedule, although this may cause a delay.

Contact our sales office sales@craftworkupholstery.com or 0113 290 7939. If we know what you want, and when you want it, we can sometimes slot urgent jobs into our production timetable. We also have a small stock of chairs ready made for rapid delivery

Lead times are generally between 4 – 6 weeks on upholstered furniture as well as tables, bedroom and lounge cabinet furniture as all our pieces are made to order.